Incident Overview

Date: Thursday 4 March 2010
Aircraft Type: Boeing 717-231
Owner/operator: QantasLink, opb National Jet Systems
Registration Number: VH-NXM
Location: Ayers Rock, NT – ÿ Australia
Phase of Flight: Standing
Casualties: Fatalities: 0 / Occupants: 98
Component Affected: Forward left doorForward left door
Category: Accident
A Qantas Boeing 717-231 aircraft was preparing for a scheduled passenger flight to Cairns when passengers boarded and the pilot instructed the cabin crew to close the doors. A cabin crew member struggled to unlatch the forward left door, prompting the assistance of a crew member on the forward right door. The assisting crew member fell through the open door onto the apron, resulting in injuries to the cabin crew member.A Qantas Boeing 717-231 aircraft was preparing for a scheduled passenger flight to Cairns when passengers boarded and the pilot instructed the cabin crew to close the doors. A cabin crew member struggled to unlatch the forward left door, prompting the assistance of a crew member on the forward right door. The assisting crew member fell through the open door onto the apron, resulting in injuries to the cabin crew member.

Description

Qantas flight QF1854, a Boeing 717-231, was being prepared to depart Ayers Rock, on a scheduled passenger flight to Cairns. At about 1500, the passengers had boarded the aircraft and the pilot in command instructed the cabin crew to close the aircraft doors. The cabin crew member allocated to the forward left door had difficulty unlatching the door, so the cabin crew member allocated to the forward right door came to assist. The assisting cabin crew member placed one foot outside the aircraft onto the portable stairs to assist with closing the door. At this point, ground personnel commenced moving the portable stairs and the assisting cabin crew member fell through the open door onto the apron. The cabin crew member sustained a fractured left arm, a sprained right wrist and some other minor injuries.

Source of Information

https://www.atsb.gov.au/sites/default/files/media/1571662/ab2010036.pdfhttps://www.atsb.gov.au/sites/default/files/media/1571662/ab2010036.pdf

Primary Cause

Difficulties with door latching by a crew member.Difficulties with door latching by a crew member.

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