Incident Overview
Description
On June 12, 2018, at about 1144 MST, Southwest Airlines 2344, Boeing 737-800, N8693A, the “B” position flight attendant was seriously injured when a pot of hot water she was holding splashed on her chest and face after a passenger exiting the lavatory bumped into her during boarding at Phoenix Sky Harbor International Airport (KPHX), Phoenix, Arizona.ÿÿThere were two flight crew, ÿ4 flight attendants, and unknown passengers on board at the time.ÿÿ The flight was operating under 14ÿCode of Federal RegulationsÿPart 121 as a regularly scheduled passenger flight from KPHX to Buffalo Niagara International Airport (KBUF), Buffalo, New York. The injured flight attendant was unable to perform duties and was replaced. The injured flight attendant was transported to the hospital where she was diagnosed with second degree burns and released. Probable Cause: a passenger bumping into a flight attendant who was holding a hot liquid.
Primary Cause
Passenger bumping into a flight attendant holding a hot liquid.Passenger bumping into a flight attendant holding a hot liquid.Share on:
