Incident Overview
Description
As the flight approached an area in which preceding flights had reported moderate turbulence, the flight crew turned on the fasten seatbelt sign, announced the impending turbulence to the cabin, and instructed the flight attendants to be seated. While the fasten seatbelt sign was on, a female, English-speaking passenger, left her seat and went to the lavatory despite a verbal warning from a flight attendant about the eminent turbulence. As the passenger was exiting the lavatory the flight encountered moderate turbulence and the passenger fell to the floor. The passenger complained of pain in her right leg. Cabin and flight crew personnel stabilized her leg and helped her to a nearby seat. Post-flight medical examination revealed that the passenger had suffered multiple fractures of the right leg and foot. Probable Cause: the failure of the passenger to comply with the fasten seatbelt signs and the verbal directives of the flight and cabin crew.
Primary Cause
Failure to comply with fasten seatbelt signs and verbal directives of the flight and cabin crew.Failure to comply with fasten seatbelt signs and verbal directives of the flight and cabin crew.Share on:
